Indie Terms and Conditions:IndieGuitarCompany

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intro~

At Indie we aim to maintain a standard of service which we would wish to receive when we ourselves are customers.

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privacy~PRIVACY POLICY

The Indie Guitar Co Ltd

Indie will endeavour to keep your personal details private and secure. We will not sell, or share your personal details with third-parties, except in so far as is strictly necessary to process your order (this may include clearance of payment and delivery instructions to couriers).

We will make use of any telephone contact details in relation to your immediate order or enquiry, but will not use these for any subsequent unsolicited promotional or marketing activity. For UK residents; We will ask for your permission to pass on your contact details to your nearest Indie Dealer. This will dramatically speed things along should you need to discuss possible warranty issues.

The Policies stated on this page take effect from 24th Oct 2005 until superseded

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payment~PAYMENT

All prices on this site include VAT at the appropriate rate. Delivery is free of charge for all UK residents and charged as shown per order basis for residents of other countries.

Methods of Payment:
We are happy to accept cash, cheques backed by a cheque guarantee card, or any of the following credit or debit cards, Mastercard, Maestro, Visa, Delta, VisaElectron, Switch, Solo or JCB.

All goods sold by Indie remain the property of Indie until full payment has been received. Goods will only be despatched once full payment has cleared.

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Processing and Delivery~ORDER PROCESSING & DELIVERY

We will keep you informed of the progress of your order:

On receipt of your order we will confirm the details with you and advise you of the expected delivery timescale.
We will attempt to contact you when the goods are ready for despatch and, for large items, will endeavour to arrange a delivery date with the carrier which is convenient for you (please note however, our standard delivery is not a guaranteed service).

Whilst every care is taken to ensure accuracy, prices and specifications are subject to change without notice. In the event that such changes occur we will advise you of this when confirming your order and offer you the option to withdraw your order or to select an alternative product. Prices quoted on confirmation of your order will be honoured regardless of subsequent price movement before despatch.

We aim to fulfil orders from stock within seven working days. However, some special items, larger orders or non stock items may have a lead time from our factory of between four and six weeks. For reservation of such items a deposit of 25% of the total order value is required to secure the order.

In the event that we are unable to fulfil your order within the normal delivery period, we will contact you as soon as this is known and offer you the option to withdraw your order or to select an alternative product. Should an item be unavailable, we will contact you as soon as this is known and in these circumstances we reserve the right to cancel the order.

Despatch of Part Orders

Indie will not normally despatch part orders. However, where an item is on extended delivery and this would result in undue delay to the despatch of a larger order, we may with your agreement and at no extra cost to you, forward a part order.

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Returns policy~RETURNS POLICY

On Receipt of the Goods:

If you are at all unhappy with the contents of your order on receipt, please contact us as soon as possible to allow us the opportunity to resolve the problem:

All goods must be inspected by you upon receipt and any damage in transit or shortages must be notified to Indie within 48 hours of receipt. No claims for damage in transit or shortages will be considered after this period.
Where goods have been damaged in transit, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you. In circumstances where the packaging is clearly damaged on arrival, it would be helpful to us in resolving any problem if, when signing to accept delivery, you could write 'Box damaged' on the delivery record.
Where goods are found to be faulty on receipt, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you.
If you receive your order in good condition but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 14 days of receipt and the item is returned in its original saleable condition and in its original packaging. In these circumstances you will be responsible for meeting the full cost of the return carriage. IMPORTANT We will then check the goods upon receipt and if goods are found to be faulty or damaged due to your actions then you may be liable to pay up to 25% of the cost of the original order.

Failure within the Guarantee Period

Proof of purchase must be supplied before warranty repairs can be accepted.

Where goods fail during the guarantee period, we will arrange for collection and, on inspection, if the fault is confirmed to be due to a manufacturing defect, we will arrange repair (or replacement if the goods cannot be repaired). If however, the fault is found to be due to normal wear and tear, misuse or accidental damage, we will provide a quote for rectifying the problem and you will be responsible for meeting the full cost of carriage charges.

Overseas Customers

All goods are sold with a statutory UK guarantee. Goods shipped overseas that require a repair under the terms of the guarantee may have to be returned to the UK. The cost of shipping such items to the UK (and return shipping) must be met by the customer.

Accidental Damage

For goods which sustain accidental damage whilst in day-to-day use we will be happy to obtain a quote for rectification of the problem. In these circumstances you will be responsible for meeting any carriage charges; it may be necessary to return the item to us for inspection to assess the extent of the problem.

Whilst great care has been taken with the representation of products on this site, limitations of the processes involved in bringing the images to your screen mean that we are unable to guarantee that the colouring exactly matches that of the original products. If this is an important consideration in your choice of item please visit our shop to inspect the goods in person, or contact us for a brochure.

The Terms of Business stated on this page govern all transactions, between Indie and its customers, effected on or after 24th Oct 2005 until superseded by revisions posted here. Any contract between Indie and its customers shall be governed by English law and all correspondence shall be conducted in the English language.

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site images~PRODUCT IMAGES ON WEBSITE

Whilst great care has been taken with the representation of products on this site, limitations of the processes involved in bringing the images to your screen mean that we are unable to guarantee that the colouring exactly matches that of the original products. If this is an important consideration in your choice of item please visit our shop to inspect the goods in person, or contact us for a brochure.

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Mail Order Charges~MAIL ORDER CHARGES

Weekday delivery to addresses within the UK Mainland is free of charge.

If necessary, Saturday delivery or delivery outside the UK Mainland can be arranged but will be charged at cost (we will advise the charge when we confirm your order).

Overseas customers - you will be notified of shipping charges at the time of placing your order. Charges are typically 29.99 euro or 40.00 GBP for European residents and 49.90 USD or 89.00 GBP for USA and other non Euro Countries. The cost of any local taxes must be met by the customer.

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UK Indie~

UK Main Sales Office and Worldwide Sales HQ:
Independent Music Worldwide Ltd
Sheepcote Farmhouse
Aston Upthorpe
Oxfordshire
OX11 9DS
UK

Tel: 0044 (0) 1235 851189
Email: sales@indieguitars.com

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Indie Guitar Company